Application Engineer India –
Ahmedabad, Gujarat Region (m/f/d)

“OPEN MIND is not just a name, it’s our attitude.”

This statement by Volker Nesenhöner, CEO of OPEN MIND Technologies AG, sums up everything that makes OPEN MIND the exceptional company it is. It is the unconventional mindset of our employees and their passion for perfect programming and efficient manufacturing that has made us one of the world’s most sought-after manufacturers of CAM solutions for machine- and controller-independent programming. The resulting highly attractive corporate culture attracts and retains only the best employees.

Location: Ahmedabad, Gujarat / India

Key responsibilities:

  • Pre-Sales support to assist technical project requirements and map out potential solutions to customer technical challenges – Prepare demos, benchmarks, technical presentations
  • Support product evaluations/trial by prospects
  • Gather competitive intelligence and distribute among peers to help them win business.
  • Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the sales process
  • Post Sales issues support and escalation including direct ownership for technical areas received
  • Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to help close sales opportunities.
  • Provide post-sales customer support – Order fulfilment
  • Provide software installations and customer trainings
  • Prepare and support marketing events like seminars, webinars, trade shows
  • Provide valuable field feedback to HQ for product enhancements & improvements

Experience required:

  • Bachelor’s Degree in mechanical or Manufacturing Engineering
  • CAD-Systems (preferably AutoCAD, CATIA, thinkdesign, SolidWorks) CAM-Systems NC-Programming
  • Some years of work experience in applying CAD/CAM or MSc in Mechanical Engineering, specialising in Production Technology.
  • Pre-sales application engineering support for CAM systems is preferred.
  • Hands-on machine tool experience is desirable.
  • Self-management

Competencies:

  • Self-Motivated individual capable of working individually and within a small team
  • Ability to manage multiple issues and prioritise accordingly
  • Ability and willingness to travel
  • Excellent written and spoken communication skills in English and other local language for both internal and external correspondence
  • Customer management and communication skills especially via telephone and email
  • Analytical skills and data management
  • Positive hands on attitude to getting the job done
  • Willingness to do what it takes to keep customer satisfied
  • Team player
  • Excellent presentation skills
  • Blend of technical and sales skills
  • Use Salesforce and other tools for logging in technical support issue and follow-up

Be part of our success – Apply now!

Claudia Jentsch
Human Resources
Phone: +49 8153 933-630
E-mail: Human.Resources@delete-me.openmind-tech.com