Application Engineer India –
Ahmedabad, Gujarat Region (m/f/d)

Location: Ahmedabad, Gujarat / India

Key responsibilities:

• Pre-Sales support to assist technical project requirements and map out potential solutions to customer technical challenges – Prepare demos, benchmarks, technical presentations
• Support product evaluations/trial by prospects
• Gather competitive intelligence and distribute among peers to help them win business.
• Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the sales process
• Post Sales issues support and escalation including direct ownership for technical areas received
• Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to help close sales opportunities.
• Provide post-sales customer support – Order fulfilment
• Provide software installations and customer trainings
• Prepare and support marketing events like seminars, webinars, trade shows
• Provide valuable field feedback to HQ for product enhancements & improvements

Experience required:

• Bachelor’s Degree in mechanical or Manufacturing Engineering
• CAD-Systems (preferably AutoCAD, CATIA, thinkdesign, SolidWorks) CAM-Systems NC-Programming
• Some years of work experience in applying CAD/CAM or MSc in Mechanical Engineering, specialising in Production Technology.
• Pre-sales application engineering support for CAM systems is preferred.
• Hands-on machine tool experience is desirable.
• Self-management

Competencies:

• Self-Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritise accordingly
• Ability and willingness to travel
• Excellent written and spoken communication skills in English and other local language for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytical skills and data management
• Positive hands on attitude to getting the job done
• Willingness to do what it takes to keep customer satisfied
• Team player
• Excellent presentation skills
• Blend of technical and sales skills
• Use Salesforce and other tools for logging in technical support issue and follow-up