What information does OPEN MIND support need from me?
In order to find a solution as quickly as possible, OPEN MIND always needs the respective files along with a detailed description of the error to carry out an in-depth analysis of the issues. If possible, please simplify the file to reduce its size and to focus on the technical question.
Please follow this checklist:
hyperMILL® for hyperCAD®-S
Please send us the ShopViewer file:
- Under File –> Save as… select the file type “SHOP Viewer Document” and save this *.hmc file under a new name.
- Make sure that the properties are also saved under the settings.
hyperMILL® in another CAD platform
Please send the respective process file with the applicable *.hvz file:
- hyperVIEW -> “File” menu -> “Save as” function -> *.hvz format
- Please ensure that the checkboxes for “With postprocessor” and “With machine model” are activated before saving.
Always provide precise version information, including service packs, for hyperMILL® and the CAD platform.