The OPEN MIND support employees can assist a customer beyond traditional tech support and implementation questions in areas such as:
OPEN MIND service teams are available to help end-user customers be successful with our CAD/CAM products. The local services teams work directly with end-users by phone, email and remote sessions, and also interact with our headquarter engineering, product management and development teams.
Current version
hyperCAD®-S/hyperMILL® 2022.2 SP1
Support customers will receive detailed information and a download link for the latest software version via email.
How To Connect:
In order to find a solution as quickly as possible, OPEN MIND always needs the respective files along with a detailed description of the error to carry out an in-depth analysis of the issues. If possible, please simplify the file to reduce its size and to focus on the technical question.
Please follow this checklist:
hyperMILL® for hyperCAD®-S
Please send us the ShopViewer file:
hyperMILL® in another CAD platform
Please send the respective process file with the applicable *.hvz file:
Always provide precise version information, including service packs, for hyperMILL® and the CAD platform.
OPEN MIND support works with the latest IT systems available on the market. The renowned, Web-based process management tool that OPEN MIND uses ensures, for example, that all reported problems and requests are sent to the correct location quickly and accurately. The system automatically updates you of the latest developments by e-mail.
Our IT is protected by the very latest in security technology. All data is checked for current threats from viruses and worms on a regular basis. We can check who, at OPEN MIND, has access to your data at all times. All changes to data and authorizations are thoroughly logged in detail and recorded in a change history to ensure maximum data security.